Below is a list of topics for which we often receive questions; however, please call with ANY question you have.
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If you have a set of plans, you can mail them, e-mail them, drop them off to us, or have a sales/design team member meet with you. You can also phone in the specifications to our design office. Whichever way suits your needs, we will be happy to come up with a design for your application and provide a quote, typically within 1 day.
The price normally includes hardware, and delivery right to the jobsite. We can also provide 3-D drawings if you need help visualizing your design. This service is free of charge.Return to Top
If you need engineered shop drawings ahead of time, we may require a small deposit, which will be fully applied to the cost of the trusses when you order them. If you already have your permits and just need to order the trusses, we will send a copy of the engineering with the delivery documentation to you. This service is also available for any engineered wood products such as I-Joists and LVL that we provide. We also include the truss placement plans if necessary, as well as the standard BCSI bracing summary sheet. Return to Top
Our lead time varies according to the time of year. Typically it is 1-2 weeks, but can fluctuate during the year. Please ask when ordering the trusses. Fast track projects can be accommodated as needed.
Your sales/design team member will schedule the delivery date. Please notify us when placing the order if we are required to meet a crane on site, or if there are any other special circumstances or requirements. We service the Northeast and nearby NY. Return to Top
For first time customers, we may require payment at the time of order. Returning customers can set up a charge account. We accept bank checks, money orders or Visa, American Express and Mastercard on initial order. You can download the credit application here. Contact us for terms that fit your specific needs. Return to Top
If you find something that needs to be changed before we start cutting your job, we can make the necessary changes for you. Depending where your job is in line will determine if the job will be produced as scheduled, or if it needs to be pushed back slightly. This is determined on a job by job basis. If the trusses are already built, we do not recommend any alterations without prior discussion with one of our sales/design team members. Return to Top
Lateral bracing is always required on trusses. Our engineering will provide information on how to brace the trusses laterally at the top chord, bottom chord, and webs. Click here for a sample of our engineering document to see where to look for this information. There should also be vertical, horizontal, and diagonal bracing as well. Always consult a structural engineer or the building designer if you are unsure of what additional bracing is required for your geographical location. The WTCA has more information available to you as well. Return to Top
We recommend you download our “match existing detail” and provide the information required. You can fax us the detail or contact one of our sales/design team members to match your specific needs. Click here to download/print the detail. Return to Top
There is no set standard, but a typical roof pitch is 5:12, or 6:12. Although stick-framing w/ conventional lumber is applied at 16” on center, roof truss framing is normally installed at 2’ on center. We can design trusses at: 12”, 16”, 19.2”, 24” on center spacing to accommodate your needs. Return to Top
Yes, we can design your trusses with fire or pressure treated lumber. Just let us know at the time of the quote. Return to Top